Clemence Mountain remains fully committed to providing a seamless shopping experience.

Orders are processed and shipped within two business days of purchase, unless the item is listed as pre-order, in which case the estimated timeline will be noted on the product page. A confirmation email is sent upon receipt of your order, followed by a separate notification containing tracking information once your order has been dispatched.

For international deliveries, customs regulations and import restrictions vary by country and region. We recommend reviewing applicable local policies prior to placing an order.

Delivery estimates begin from the date of dispatch. While we make every effort to fulfill orders promptly, delays may occur due to remote delivery locations, customs processing, adverse weather conditions, or periods of high demand, including holidays and promotional events.

Clemence Mountain is not liable for packages lost or damaged in transit.

All orders are shipped from our studio in New York. International customers are responsible for any customs duties, import taxes, or additional fees required to receive their order. We recommend contacting your local customs office in advance for information regarding applicable costs.

Delays in the payment of customs duties or import fees may result in delayed delivery.

Full-priced items may be returned within 7 days of the delivery date, provided they are unworn and returned in their original condition, with all original tags and packaging intact.

If an item is received in defective or damaged condition, please contact us at hello@clemencemountain.com within 2 days of delivery, including photographic documentation of the issue.

To initiate a return, please email hello@clemencemountain.com with your order number and reason for return. A confirmation and return instructions will be provided in response.

All items must be returned in their original packaging, along with any accompanying accessories, including but not limited to hangers, dust bags, care cards, and authenticity materials. These items are considered part of the product and must be included with the return.

Clemence Mountain reserves the right to decline a return or reduce the refund amount for items returned with signs of wear, damage, missing components, or handling beyond that necessary to determine fit.

Domestic customers can take care of our free returns.

Upon receipt and inspection of a return, customers will be notified of the refund's approval status. Approved refunds are issued to the original form of payment, typically within 3–5 business days, depending on the financial institution.

Please note that shipping fees are non-refundable, and sale items are not eligible for return, refund, or exchange.

For inquiries regarding an order or shipping, please contact us at hello@clemencemountain.com.

Full-priced items may be returned within 7 days of the delivery date, provided they are unworn and returned in their original condition, with all original tags and packaging intact.

If an item is received in defective or damaged condition, please contact us at hello@clemencemountain.com within 2 days of delivery, including photographic documentation of the issue.

To initiate a return, please email hello@clemencemountain.com with your order number and reason for return. A confirmation and return instructions will be provided in response.

All items must be returned in their original packaging, along with any accompanying accessories, including but not limited to hangers, dust bags, care cards, and authenticity materials. These items are considered part of the product and must be included with the return.

Clemence Mountain reserves the right to decline a return or reduce the refund amount for items returned with signs of wear, damage, missing components, or handling beyond that necessary to determine fit.

International Customers are responsible for return shipping costs and any applicable import duties or fees. Where import fees are incurred on a returned item, the corresponding amount will be deducted from the refund, with documentation provided.

A tracking number must be provided to hello@clemencemountain.com for all return shipments to ensure proper receipt and processing. Customers remain responsible for the item until it has been successfully delivered to us. Returns submitted without prior authorization will not be accepted.

Upon receipt and inspection of a return, customers will be notified of the refund's approval status. Approved refunds are issued to the original form of payment, typically within 3–5 business days, depending on the financial institution.

Please note that shipping fees are non-refundable, and sale items are not eligible for return, refund, or exchange.

For inquiries regarding an order or shipping, please contact us at hello@clemencemountain.com.